Frequently asked questions
Short answers to the questions we hear the most.
Does Auto-Sync work with MetaTrader 4?
Not yet — Auto-Sync currently supports MetaTrader 5. MT4 support is on the roadmap. Meanwhile, MT4 traders can log trades manually.
Can the robot trade on my account?
No. It contains no order-placing code at all — it reads closed trades and sends them to your journal. That’s its entire capability. See what the robot can and cannot do.
Do trades from my phone get synced?
Yes — trades are read from your account history, wherever they were placed. The MT5 terminal on your computer just needs to be running (or to be opened later; it catches up).
How many trading accounts can I track?
Journal accounts: as many as you want. MT5 accounts connected to Auto-Sync: up to 3 simultaneously.
Is Axel financial advice?
No. Axel measures and organizes your trading — it never recommends a trade, an instrument or an allocation. Scores and projections describe your own history.
Which languages are supported?
English, French and Spanish — switchable anytime from the profile menu.
Can I export my data?
Always: CSV for trades, JSON for everything, PDF for reports. See Backup.
How do I cancel my subscription?
Settings → Subscription → the billing portal → cancel the renewal. Access runs to the end of the paid period. See Subscription & billing.
I found a bug / I have an idea.
We read everything: Settings → Feedback in the app, or axeltracker.com/contact.