Frequently asked questions
Short answers to the questions we hear the most.
Which platforms does Auto-Sync support?
MetaTrader 5, OANDA and TradeLocker today — MetaTrader 4, cTrader, Tradovate and NinjaTrader are on the way. The up-to-date list lives in the Auto-Sync hub (Trades → Auto-Sync). Other platforms: CSV import or manual entry.
Can Auto-Sync trade on my account?
Axel only reads: it imports your closed trades and contains no order-placing code. For platforms that don’t offer read-only access (OANDA, TradeLocker), that restriction is enforced by Axel’s code rather than by the platform. See how Auto-Sync works.
Do trades from my phone get synced?
Yes — Auto-Sync reads your account history on the platform side, so a trade is captured wherever it was placed.
How many trading accounts can I track?
Journal accounts: as many as you want. Platform accounts connected through Auto-Sync: the hub shows your connected accounts and how many more you can add.
Is Axel financial advice?
No. Axel measures and organizes your trading — it never recommends a trade, an instrument or an allocation. Scores and projections describe your own history.
Which languages are supported?
English, French and Spanish — switchable anytime from the profile menu.
Can I export my data?
Always: CSV for trades, JSON for everything, PDF for reports. See Backup.
How do I cancel my subscription?
Settings → Subscription → the billing portal → cancel the renewal. Access runs to the end of the paid period. See Subscription & billing.
I found a bug / I have an idea.
We read everything: Settings → Feedback in the app, or axeltracker.com/contact.