Display glitches or the app feels slow
Quick fixes for visual artifacts, slow animations, and chart hiccups.
Quick fixes, in order
- Hard-refresh the page: Ctrl+Shift+R (Windows) / Cmd+Shift+R (Mac). Clears a stale cached version — the most common fix after an update.
- Switch widget style to Flat (⊹ panel). Glass and Liquid use real-time blur; on modest hardware, Flat is dramatically lighter.
- Turn the animated background off (Settings → Customization) — or replace it with a static photo.
- Update your browser. Axel targets current Chrome, Edge, Firefox and Safari.
- Check extensions. Aggressive ad-blockers can break chart libraries; try a private window.
The live chart won’t load
The Evaluation chart streams from TradingView. If it stays black, check your connection and whether an extension blocks third-party frames — the page shows an explicit error message when the widget can’t load.
Report it
A glitch that survives the list above is a bug we want: Settings → Feedback → Bug. Describe what you see, and on which page — version info travels with the message.
Still stuck? Contact support — or send feedback from the app: profile menu → Settings → Feedback.