Auto-Sync shows “Offline” or trades don’t arrive

Check these, in order

1. Open the hub. Trades → Auto-Sync shows each connected account with its live status — that tells you which connection is concerned before anything else.
2. Re-open the wizard for that platform. The in-app steps re-check the connection and show exactly which one fails, with the fix for your platform. Everything is guided there — no need to guess.
3. Is the right journal account linked? Trades import only into the journal account you linked. In the hub, the platform account must show as linked while you’re viewing the journal account you expect the trades in.
4. Wait a minute. The status refreshes on a short cycle, and a reconnection can take a moment to show green.

Nothing is ever lost in the meantime: once the connection is back, the missed trades are caught up automatically.

Still stuck?

Send us a message from the app (Settings → Feedback → Bug) with your platform name and what step fails — the version and page context are attached automatically.