CSV import shows nothing (or skips everything)
Why an import preview comes up empty, and the format rules that matter.
Preview empty → format mismatch
The importer accepts the MetaTrader 5 “Closed Trades Report” with its original header row. If the preview shows no importable rows, the file is almost certainly:
- an export from another platform (different columns), or
- a hand-edited spreadsheet whose header no longer matches, or
- a CSV that was exported from Axel (the export format is for your archives, not a re-import format).
Fix: re-export the report from MT5 and import that file untouched.
Rows flagged as duplicates
That’s the importer doing its job: those trades are already in your journal (recognized by order number). Re-importing an overlapping period is safe precisely because of this.
Weird characters in notes
Save the CSV as UTF-8 if your broker export used another encoding — the trades import either way; only accented text is affected.
The no-CSV alternative
If you import often, set up Auto-Sync once and never export a report again.
← Auto-Sync shows “Offline” or trades don’t arrive
Trades missing, stats look wrong, or numbers seem stale →
Still stuck? Contact support — or send feedback from the app: profile menu → Settings → Feedback.